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With the last version of the technologies of PIKA of MonteCar it SDK, kit new of the development of the software of the PIKA technologies it hurries the development of the prophetic uses of the tuner. Since the PIKA boards work in asterisk, theory, this SDK they could be used to develop prophetic uses of the tuner in the opened platform of the asterisk of the source. To have prophetic functionality of the tuner in asterisk is one of the characteristics that lack sore in the asterisk, that makes the asterisk satisfied not call the center atmospheres which they require this functionality.
So in theory, SDK of PIKA could add prophetic functionality of the tuner to the asterisk - but in that it advanced more more - the first news. Today, the PIKA technologies announced it can help the revealers of faster use to construct the uses that called prophetic for the centers of the call thank for to the launching of today of last his kit of the development of the software of MonteCar it. The SDK includes the updates to GrandPrix, the interface of programming of use of high level of PIKA, that diminishes time to the market for the revealers doing the design of their faster and easier use.
GrandPrix API is designed to work directly with low APIs and provides the mechanisms that allow that the uses have access to the finest control provided by these low APIs. In addition to the function of the analysis including in this the last launching call-progresses, GrandPrix provides an abstraction to indicate of call in analog, digitalis and IP, and control of the call for the SIP, the ISDN, the CAS and the analog of Caller-IDENTIFICATION.
Many modern centers of the call trust prophetic tuners to put calls. The prophetic tuners are the automated systems that mark the hornadas ones of numbers automatically whereas they use algorithms to determine the availability of the agents and the answered calls, later fit the patrons who mark based on data in real time.
the analysis Call-progresses is of the vital importance to make contact with enemy with tuning centers using prophetic. If a call put by a prophetic tuner is answered, the determination if she is an alive person or an answering machine in the other end of the call must happen quickly to be able to take the appropriate action - a call transfers an agent, a message is left in the answering machine or the call becomes disconnected and it is marked of neuvo in awhile last.
The PIKA clients know the value that the analysis of the progress of the call adds to their solutions. “We wished to create a prophetic tuner that it was easy to install and to use,” we said to electronic Richard Hardgrave, president, services of the voice. “Whereas there are many of prophetic tuners in the market, the majority is very complex to deal with. The problem is that most of the prophetic tuners they have awhile of long delay. A receiving one takes the telephone, says “hello,” but it does not hear any thing by some seconds. This obtains to protectors of people for above because they suspect that other telemarketer they are calling to you. “
the analysis Call-progresses can solve this problem and provides the competitive advantage different for the use revealers.
In frost and markets that marked of exit of the world of Sullivan “,” the analyst Seema Lall predicted that the market will reach $204,9 million before 2011 and accentuated the competitive advantage offered by the solutions that marked of the cover-launching slip. “Essentially, the products that mark of exit will produce the average ones to provide magnificent client who the care, that feels well to differentiating a competitive one for the service-oriented culture,” said Lall.
the revealers of the Prophetic-tuner see PIKA solutions whereas a competitive advantage call-progresses as the characteristics of the detection and the call-analysis in their uses are excellent insured.
“PIKA allows that the revealers modify certain parameters, such as the number of the words in a greeting, that allow prophetic uses of the tuner to reach one more a higher exactitude,” said to engineer of use of the field of the PIKA technologies Cindy Xu. “We are improving continuously DSP and algorithms host-based so that the revealers have the appropriate tools to create the best solutions for their clients of the center of the call. We have made the significant test and extensive in the premises and we felt that the tools that we provided the prophetic revealers of the system that marks are equal or better than to others in the market.”
Obtaining again to my point on the addition of functionality that marked prophetic the asterisk, I requested PIKA about this possibility. Pedí, “can east SDK be used in asterisk to construct a prophetic use of the tuner in asterisk? I know that it is a thing that lacks in asterisk.”
The PIKA representative responded, “he watches as that one is in fact the case with the following launching of PIKA connects for the asterisk, slate roof for the fall.” The continued representative of PIKA, “the SDK, MonteCar it GrandPrix, works with the asterisk but this particular characteristic have not put themselves in execution in our conductors of the channel still. We needed to take the analysis from the progress the call in GrandPrix and “to fit” to the analysis of the progress of the call of the asterisk so that this works.”
This one is the so great news for the asterisk! Not surely how it is easy it will be to develop a prophetic use of the tuner that uses SDK of PIKA, or if the opened community of the source embraces it, but this one is certainly the good beginning. The traditional prophetic companies of the tuner must shake in their shippers in the thought who mark with asterisk, well-known like open source IP-PBX, could also a day be a prophetic tuner of the open source.
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